Refund & Cancellation Policy
सरल भाषा में सार
- आप कभी भी कैंसल कर सकते हैं: ऐप में सेटिंग्स → अकाउंट → सब्सक्रिप्शन कैंसल करें, या अपने UPI ऐप में PaySound का AutoPay बंद करें। ट्रायल के दौरान कैंसल करने पर ₹69 कभी नहीं कटेगा, और ट्रायल खत्म होने तक ऐप चलता रहेगा।
- ₹1 ट्रायल राशि वापस नहीं होती, सिर्फ़ गलती से या दो बार कटने पर होती है।
- गलत, दोहरा या कैंसल के बाद कटा पैसा हम वापस करेंगे। vaishbuis@gmail.com पर लिखें।
- मंज़ूर रिफंड 5–7 कामकाजी दिनों में उसी खाते में आता है (बैंक के हिसाब से समय बदल सकता है)।
How to cancel
- In the app: Settings → Account → Cancel subscription. This stops all future debits straight away.
- In your UPI app: open the AutoPay / Mandates section and revoke the PaySound mandate. This also stops future debits.
- Need help? Email vaishbuis@gmail.com or WhatsApp +91 97787 36778 from your registered number and we will cancel it for you.
If you cancel during the trial, the monthly fee is never charged, and you keep access until the trial ends. If you cancel during a paid month, you keep access until the end of that month and no further charges are made. Deleting your account cancels your subscription first.
What is refundable
| Charge | Refund |
|---|---|
| ₹1 trial amount | Not refundable, except if charged in error or twice. |
| Monthly fee already billed | Not refundable once the month has started, except in the cases below. |
| Duplicate or wrong-amount charge | Refunded in full. |
| Charged after you cancelled (and received our cancellation confirmation) | Refunded in full. |
| A fault on our side that stopped the app from working for you | Refunded for the affected month if you contact us within 7 days of the charge and we cannot fix the problem. |
How to ask for a refund
Email vaishbuis@gmail.com or WhatsApp +91 97787 36778 with your registered mobile number and the payment date or reference. We reply within 2 working days. Approved refunds go back to the original payment source through Razorpay, usually in 5–7 working days (your bank's timelines may vary).
Renewals and failed payments
Before each monthly debit your UPI app or bank and Razorpay send you a reminder, as required for recurring payments. If a debit fails, Razorpay retries it on each of the next three days; the app keeps working during those days, and pauses if all retries fail until you renew. Your data is kept so you can resume.