Privacy Policy

Last updated: 20 October 2026

This policy explains how Vaishnav ("we", "us", "PaySound") handles your personal data when you use the PaySound mobile app and this website. Our address: E-199, E-Block, Sushant Lok, Sector 52A, Gurugram, Haryana, India 122002. By using PaySound you agree to this policy.

1. What PaySound does with your notifications

PaySound announces payments you receive. To do this it asks for Android's Notification access. Once you allow it:

• PaySound first checks which app a notification came from. Notifications from apps you did not select are ignored immediately: we do not read, store or log them.
• For the UPI apps you selected, PaySound looks only for "payment received" alerts and extracts the amount, the source app, the payer name as shown, and the time.
• This information is processed and stored on your phone to speak the announcement, show your payment history and reports, and match payments to Gallah customers. It is not uploaded to our servers.
• PaySound does not read your SMS messages.
• You can switch announcements off in the app, or remove Notification access any time in your phone's settings.

2. Information we collect

Information	Why	Where it is stored
Mobile number (verified by OTP or Truecaller), your name, shop name, optional UPI ID	Create and secure your account, show your QR, send payment requests	Our servers and your phone
App settings (language, voice, selected UPI apps, preferences)	Restore your setup on a new phone	Our servers and your phone
Gallah records you enter: customer names, phone numbers, notes, amounts	Run your khata	Your phone; also our servers if you turn Gallah backup on (it is off by default)
Subscription status and payment references (plan, start and renewal dates, Razorpay subscription and payment IDs, status)	Provide and bill the subscription	Our servers and Razorpay
Consent records (version, time)	Show what you agreed to	Our servers
Technical data: device model, Android version, app version, crash logs, basic usage events that never contain payment or customer content. Collected only if you allow it during setup	Fix bugs and improve the app	Google Firebase
Messages you send to support	Help you	Our email and WhatsApp accounts

What we do not collect: your SMS, your full contact list (when you add a Gallah customer from your contacts, we receive only the contact you pick), your location, photos, camera or microphone data, your UPI PIN, card numbers or bank passwords.

Truecaller. If you choose "Continue with Truecaller", Truecaller shares your name and verified mobile number with us after your consent. Truecaller's own privacy policy applies to what it does.

3. How we use information

• To run the app: announcements, Gallah, reports, QR and reminders.
• To verify your identity and keep your account secure.
• To manage your subscription and respond to billing questions.
• To provide support, detect abuse and fix problems.
• To meet legal obligations.

We do not sell your personal data and we do not show ads in PaySound.

4. Who we share data with

We use these service providers, who process data only to provide their service to us:

• Google (Firebase and Google Play): phone verification, crash reporting, analytics and app distribution.
• Razorpay: payment processing and UPI AutoPay or card mandates. Razorpay handles your UPI and payment credentials directly; we receive only the payment status and references.
• Cloudflare: hosting, database and content delivery for our servers and website.
• Truecaller (optional): login, only if you choose it.

We may disclose information if required by law or to protect rights and safety. Your servers or those of our providers may be located outside India; we transfer data only as permitted by Indian law.

5. Retention and deletion

We keep your account data while your account is active. You can delete your account in the app (Settings → Account → Delete account) or by following the steps on our Delete account page. We delete or anonymise your data within 30 days, except records we must keep by law (for example payment and tax records, which Razorpay and we may retain for the period the law requires). Data stored only on your phone is removed when you uninstall the app or clear its data, and we cannot recover it.

6. Security

We use encrypted connections, access controls and separate secrets for our servers. No system is perfectly secure, so please keep your phone locked and tell us at once if you think your account was misused.

7. Your rights

Under the Digital Personal Data Protection Act, 2023 and other applicable law you can ask to access the personal data we hold about you, correct it, erase it, withdraw consent, nominate another person to exercise your rights in case of death or incapacity, and raise a grievance. Write to vaishbuis@gmail.com from the phone number or email linked to your account. We will acknowledge within 2 working days and resolve within 15 days. If you are not satisfied, you may complain to the Data Protection Board of India once it is operational for complaints.

8. Children

PaySound is for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has used PaySound, contact us and we will delete the account.

9. Changes to this policy

If we make important changes we will tell you in the app before they apply. The date at the top shows the latest version.

10. Contact and grievance officer

Vaishnav, E-199, E-Block, Sushant Lok, Sector 52A, Gurugram, Haryana, India 122002
Email: vaishbuis@gmail.com
WhatsApp: +91 97787 36778
See also our Contact & grievance page.